FAQ

PROCESSING & SHIPPING 

How long will it take to receive my order?

Physical Items:

All of our items are made to order just for you! Typical processing time is 2 to 5 business days. Standard shipping usually takes between 3 and 6 business days.

Digital Items:

All digital items are instant download.  No physical item will be shipped to you.

How much is shipping? 

Physical Items:

Please see an individual listing for shipping fees. All orders $75+ enjoy FREE shipping.

Digital Items:

There are no shipping fees for our digital products.  All digital items are instant download.  No physical item will be shipped to you.

DIGITAL PRODUCTS

How will I get my digital files? 
You will see a Download now link on the order confirmation page. You will also receive an email with the ability to download the file.

PAYMENT

What types of payment do you accept? 

All major credit cards as well as Paypal are accepted.

Do you charge sales tax? 
State sales tax is collected for any order shipping to Virginia.

Is my credit card information secure?
Yes. All transactions on this site are secure and encrypted. Your payment information is not stored in the system. View our privacy policy

RETURN & EXCHANGE POLICY

Do you accept returns? 

Physical Items:

All of our items are custom printed just for you. We don't accept returns, cancellations, or exchanges (Please be sure to double check sizing and dimensions before ordering)

However, if there are any printing issues with your item, please contact us and we will replace it ASAP!

Digital Items:

We don't accept returns, exchanges, or cancellations due to the nature of digital products, and the ability to instantly download files after purchase.  However, if you have any issues with your files, or you have questions before you purchase, please don't hesitate to contact us!

OTHER QUESTIONS

I'm interested in learning more about your process!
Sign up for our email newsletter or follow along behind the scenes on Instagram

What is your privacy policy?
View our privacy policy

How can I contact you? 
You can reach us directly at jennifer@lovelyjoydesign.com

COPYRIGHT

All artwork is © Jennifer Diann (Lovely Joy Design) and this includes: hand painted graphics, digital drawings and paintings, SVG cut files, patterns, prints, original paintings, fabric designs, paper goods, etc. I retain the right to make reproductions of any artwork, including originals.

Digital graphics purchased have a license for personal and limited commercial use up to 500 end products. If you would like to create more than 500 end products, please contact me for an Extended Commercial License.

Physical artwork purchased, whether prints or originals, etc., may not be copied, printed, reproduced or distributed by any method, for any reason without written permission from me. Please contact me if you are interested in licensing my work or for any other use. Thank you!

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